Projects: Assurant

Created by John

Online Collections

Consumer debtors are sometimes stressed and/or embarrassed about their situation and the last thing they want is to deal with a number of phone calls from debt collection call center reps. Assurant is looking to create a “fair deal” for people in the collections process and provide them an online platform to resolve their debt situations. The product would be a digital platform that creates a more consumer-friendly, private collections experience for those with past due debts by allowing them to sign in and settle their debt in full, negotiate a settlement (with back-end data and algorithm), or work out a payment plan.

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